My 9 year old pug, Della, started refusing to eat, throwing up and having loose stools. It has been by a process of elimination, and many vet visits, that she was finally diagnosed with IBD and protein losing enteropathy. Pet Plan quickly processed my first claim, over $1400, and is in the process of mailing the second claim, which was over $3000, and though my Della is getting better everyday, she is still under vet care. The Pet Plan reps have quickly answered all my questions and my plan has paid out just as promised. The only complaint I have is the extensive 2 years of medical records that they required from every vet she had visited to be submitted with my claim.