Trupanion to pay the vet and the customer pay the

Out of 10

The insurance agent was great. The only thing I would change is to have the claim paid directly to the Vet, and we the insured pay the difference so we are not out of pocket a large amount all at once.

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Ear Problem

Skin problem

Claim Amount
$100 - $500

Mixed Breed

Age of Pet
1 - 8

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Posted: 07/24/2012

Hey Robynne-
I'm glad we were able to help out when you needed us!

As far as payment directly to the vet goes, the current industry norm is currently a reimbursement model. We do understand though that many times people don't have the money to pay the full bill out of pocket and wait for reimbursement. With that in mind, we're always happy to pay your vet directly rather than reimbursing you, but it is dependent on what your vet is comfortable with.

We hope to one day change that "industry norm", but in the mean time we're happy to do what we can on a case by case basis.