I have all 3 of my cats insured with Pets Best. They are a vast improvement over VPI - there really is no comparison as VPI was terrible. Pets Best is always fair and their turnaround time is very fast. They communicate with me and let me know the status of my claim.
One of my cats had to have a benign tumor removed last year. This was expensive and they paid promptly. I have recommended them to all my pet owner friends who are very happy with them also. I will continue to do so.