Poor

2
Out of 10

They seem to find a way to deny any claim over $300. They have even paid my cats claims for the exact same illness as my dog but since my dogs bill was over $500 they have found a way to deny the claim, this is the exact same diagnosis and not the first time.

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Injury/illness
Something up nose, gum infection
Claim Amount
$500 - $1000
Breed

Pomeranian

Age of Pet
1 - 8

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Posted: 07/08/2011
By:  

Hi Lisa. If your dog previously had the diagnosis, it sounds like the condition may be pre-existing. Pre-existing conditions aren’t covered by any pet insurance company. If you can to provide additional documentation that wasn’t submitted with your claim that can demonstrate your pet’s current condition is not related to a pre-existing issue, you may be able to submit an appeal. There isn’t enough information here for us to contact you, but if you call Customer Care at 877-738-7237 we’ll be happy to review the appeals process with you.