I have two chihuahuas who are both 3 years old. I have submitted multiple claims on Beau (my problem child) who developed allergies and then demodex mites from the steroids he was given to treat the allergies. He has been seen multiple times by a veterinary dermatologist (which is definitely not cheap!).
What I love about this company is the ease and speed of the claims process. I just bring a claim form with me to the vet's office with my portion already filled out, have them fill out their portion, and then they fax it to Healthy Paws for me. You receive an explanation of benefits within 1-3 days after submitting a claim and a reimbursement check about 7-10 business days after that.
It is also easy to customize your pet's plan to fit your financial needs since they offer several different annual deductible and reimbursement percentage options. What I love most about this company, however, is the exceptional customer service! They really convey a genuine concern for your pet's well-being. For instance, after my other dog, Bella, experienced an allergic reaction to a vaccination, I received this e-mail:
"Thank you so much for faxing over the signed claim form for Bella. We have applied the costs associated with the vaccine reaction to satisfying the deductible. I hope Beau is doing well with his skin and that Bella is not having any lasting effects from the allergic reaction. They are always so sad when they get the inflammation around their face, but it s