Embrace realizes the importance of " taking care of the customers needs" in a very timely and responsive manner whether it be claims processing, policy questions or general info regarding your pet. I have researched and have had other pet insurance companies in the past but I can truthfully say that none of these can compare to my overall excellent experience that I have enjoyed with Embrace over the last 4 years. I would highly recommend Embrace to anyone who is looking for high quality professional and responsive care for their beloved pet !!!