Not Satisfied

Out of 10

I have had this insurance for a year now and all they have paid out is approximatly $25. Every time I file a claim they seem to make some connection to an alleged pre-existing condition. I'm tired of fighting them because I always loose. I would love to switch but my hands are tied. Any condition my dog currently has will now be pre-existing to a new insurance. My hands are tied

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Skin problem

Claim Amount
Over $1000

Mixed Breed

Age of Pet
1 - 8

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Posted: 02/17/2011

Fran, thank you for sharing your thoughts.
Just a quick note to address your concern: Like most pet insurance providers, we don’t cover pre-existing conditions to help keep our premiums lower. Pre-existing conditions are injuries or illnesses that occur before coverage begins, including conditions that have not yet been clearly diagnosed or are currently being treated with medication. Pre-existing conditions that can be cured may be covered in the future if 180 days pass after cure and last treatment.

If you have any questions about your plan, please call us so we can help.