We are the owner's of Annie, a beautiful 3 1/2 year old Golden Retriever. We have owned a number of Goldens but had never taken out pet insurance. After extensive study of the many offerings on the market, we chose Embrace because of their extensive coverage including hip displacia, a common ailment with Goldens. Since then, we've had a number of claims (no displacia!), all of which have been more than satisfactorily resolved by Embrace. Their response time is quick (usually within 48 hours of receipt of notice from our vet) and always with a complete explanation. Further, in our communications, there is a personal touch. They like animals! Most recently, Annie suffered an accidental tear of her ACL necessitating surgery and a long recovery. The total cost ran into several thousand dollars. She is still under doctor's care but Embrace has already reimbursed us for our claims. Our vet tells us that most of their customers complain bitterly about the treatment they receive from their insurance companies. They marvel at the positive response we've received from Embrace.
We are so grateful to have this coverage and unreservedly recommend Embrace to anyone looking for pet insurance.
Sharon and Larry Sargent