Bogus pre-exiting conditions

2
Out of 10

I tried PetSecure for 6 months. It was a constant fight regarding my dog's so called "pre-existing" conditions. They were not reading my vet's records correctly and as hard as I tried they would not take the time to re-read the documents. Finally when they refused a claim for a condition they had already paid for, I cancelled. They later reexamined the claim and paid the amount. Also, from a letter I received from them, they do not recommend yearly dental cleaning however their brochure states that they pay for this. Since they do not listen to their clients, I will move on the Trupanion.

Did you find this review helpful?
Injury/illness
so called preexisting conditions they will not pay for and misinterpreting our vet's records.
Claim Amount
Under $100
Breed

Toy Poodle

Age of Pet
1 - 8

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Posted: 11/08/2013
By:  

I am struggling with the same problem.