Very pleased with Healthy Paws

Out of 10

I have been a pet owner for 27 years and never bought pet insurance. In May one of my dogs suddenly became ill and died after valiant (and expensive) effots to save her. I decided to buy pet insurance to help defray the costs of another like event. I read online reviews and discussed the topic with my vet and selected Healthy Paws. I opted to enroll my two young rescue dogs, one I had for less than a month. The coverage kicks in 15 days after enrollment. On day 16 one of my dogs became ill and required two trips to the ER within 24 hours. The cumulative total for both visits was right at $1000. I followed the very simple claims filing instructions, asked my vet to submit his full medical record (first claim) and sign the forms. I filed the claims and made a follow up call to the Customer Service group to verify they had what they needed. Within 9 days I received, via email, the explanation of benefits for both claims, paying every eligible dollar! I am a healthcare administrator and I couldn't be more impressed with the process or the customer service reps I dealt with over the phone.

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Claim Amount
$500 - $1000

West Highland White Terrier

Age of Pet
1 - 8

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