Easy to submit claims (fax) and quick reimbursement (usually receive reimbursement checks minus deductibles always arrive within 1 week or to 2 weeks after the claim form is submitted).
Example: One of our dogs was stunk by a bee when we were out of town. We found an pet emergency center and the claim went through without quickly. We got the reimbursement within a week.
Policy is straight forward and easy to understand. Their staffs are also extremely friendly.
Note: I don't have the routeine care coverage for both of my dogs.