DO NOT BUY

1
Out of 10

This insurance is horrible. Do not buy this. They denied my claim for an isolated incident for my dogs ear infection due to him getting water in his ears. The are trying to say that the ear infection is pre-existing because my dog has dermatology issues. The ear infection had nothing to do with my dogs dander issue!!!! So disappointed after paying all this money for the past few years!! Customer service was horrible! Do not get this insurance!

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Injury/illness
Claim Amount
Breed

Mixed Breed Toy (up to 10 Lbs)

Age of Pet
Over 8 years

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Posted: 12/18/2020
By:  

Hi Paula,

I know it is frustrating, but in terms of insurance, all dermatological conditions are related, so anything skin related would fall under that category.

I am glad we've been able to cover Grady's heart issues and hypothyroidism, though!

Sincerely,
Darcy
Contact Center Manager