After our Snoopy (yellow lab) passed away from cancer we decided that with our next pet we would purchase pet insurance. We did a great deal of cost comparing with different insurances and Embrace gave us the most coverage for our money. Our Vet.. (Cooke Vet Medical Center..Va. Bch. VA) had a brochure in their office detailing Embrace's policy. From the moment Marbles (yellow lab) arrived at 3 months old Embrace had given us excellent service when filing his claims. The customer service we receive via phone or e mail is outstanding. Embrace goes out of their way to explain benefits and claim coverage. The speed of reimbursemts with Embrace is the best. Not only is it fast but they let you know when you should be receiving it. What a tremendous comfort it is knowing that in today's trying economic times that there is a pet insurance company like Embrace that helps us with our pets needs. Thank you to everyone at Embrace for your outstanding customer service. It is greatly appreciated.