We enrolled our cats in Pet Plan 8 months ago. Theirs was the only plan that accepted new pets over 10 years old and had great reviews here. Recently our cat was referred to a dental specialist due to difficulty eating and diagnosed with periodontal disease - he required multiple extractions and sutures, the bill was $1800 and covered by Pet Plan 80% after $200 deductible.
The vet faxed in the claim for for us and it showed up on the website as processing almost immediately. Once all our vets faxed in our cats' 2 year records (since this was our first claim), the claim was processed right away and we got our check today. We are very pleased so far with the coverage offered by Pet Plan and the speed of their claim processing!