So far not much help

Out of 10

We submitted our first claim with Pets Best and were told that nothing could be covered because his symptoms/diagnosis existed previous to our receiving coverage which is false. We have heard good things about Pets Best but I might just start putting aside money on a monthly basis instead of giving it to a company that doesn't even end up helping when needed.

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Claim Amount
$100 - $500

Bernese Mountain Dog

Age of Pet
Under a year

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Posted: 10/31/2011

Hi Casey. I’m sorry your experience with pet insurance is not what you expected. Pre-existing conditions and any conditions secondary to a pre-existing condition aren’t covered by any pet insurance company. If you can to provide additional documentation from your veterinarian that wasn’t submitted with your claim that can demonstrate your pet’s current condition is not related a pre-existing issue, you can submit an appeal. Our Customer Care team is always available if you have any questions about our claims process. We hope you decide to keep your Pets Best Insurance policy for any new conditions or accidents your pet might have. As you can see from several other reviewers, Pets Best Insurance has been able to help several pet owners.