I did a lot of research before purchasing insurance for my kitty 'Funnyface'. I rescued her from a neglected environment as the people were in the process of taking her to the pound "she's just boring, we just got two new dogs instead". She has turned out to be quite the entertainer, LOVES to play tag! About 6 months after I got her, I came home and she was just a limp noodle and panting. Turned out to be a pretty bad respiratory infection. $350 later she was as good as new! PetPlan was so caring, helped me through the process and I had a check within 10 days. I will never have a pet without PetPlan again! The customer service is truly outstanding!