I have both of my Vizslas on VPI's superior coverage & I have absolutely no complaints at all. I have always had amazing service. If I have ever had to call about anything, my questions are always answered completely. I work at a vet clinic & recommend VPI to anyone who asks about pet insurance. I also worked at a pet store where I did the same thing. Now I am an office manager at a grooming salon & VPI sent some brochures for our lobby & I recommend VPI daily. My mom recommends it. We love it. We have never had any problems or complaints. It really helps out in the long run. It is an amazing service for pet owners. Yay for VPI!!!!!