I had this company for over 8 yrs..never filed any claims..i was lucky..my pets had not gotten sick. My policy period started on march 1st. This company starts the policy period over EVERY year. My cat was diagnosed with kidney failure on march 17th...now i should have been covered for ALL of his bills that entire year..BUT Petshealth said that even though he was diagnosed on the 17th of march..the condition was there prior to the policy period of march 1st. In other words they didn't want to pay. They said that even though i didn't know about the kidney failure in there opinion it was there before the 1st of march and therefore was NOT covered. So then i sued in small claims court. Before the court day their attorney called and said i was going to lose,,,i said i'll take my chances..the attorney said that i had to prove the cat wasn't sick before the 1st of march...i told him..NO I'M SUING YOU...YOU HAVE TO PROVE THAT HE WAS SICK BEFORE THAT....let's just say they settled out of court..and the following year they chose not renew any of my policies. I now have gopetplan and there just isn't anything better out there..read the reviews on them and everything is true..they simply are the best AND in some states they insure older animals...i was able to insure my 15 yr olds!