Overall a Great Insurance Comany

Out of 10

I have held policies for over 2 years now for exotic animals. I have filed several claims in that time, and it is always an easy experience. However, this last claim that I filed took about 2 months to come through, which has never happened before. I'm not sure why it took so long, but I got $305 of my $400 claim back. I am confused as to why I did not get more since my deductible is $50, and that was not accounted for on the Explanation of Benefits. I usually get more back than I did last time. One other gripe is that there was a $300 cap on one illness I filed on for my python, so I had to pay a couple hundred out of pocket. It's really my own fault, but I did not realize that there was a cap for illnesses, and on average, I can count on an illness of my python costing $800 to $1,000. I have not had another instance like that though since then. Like I said, it was my own fault for missing that in the policy ahead of time because it was there when I went back to check. VPI does a great job of clearly indicating what is and is not covered. I do wish that they had more extensive coverage for exotics though, and not just accident, illness, and injury. I am very pleased with the correspondence they send me as to updates on my policies. The VPI staff is all very friendly and knowledgeable. It is always a pleasure to speak with them. Pretty much every CSR that I've spoken to takes an interest in my pets since they are not the normal dogs and cats that most pe

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parasites, pneumonia, bladder stones
Claim Amount
$100 - $500

Mixed Breed

Age of Pet
1 - 8

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