I've had my 10 1/2 year old Golden Retriever enrolled in VPI for a little over 7 years. I love the concept of health insruance for your pets and VPI customer service is very friendly and helpful. I agree with an earlier comment that they couldn't sleep without having the insruacne for their pet. VPI has been wonderful since my golden has thyroid issues and my porr baby has been attacked several times which VPI was very sympathetic and reimbursed me in a timely manner. If I had any complaints it would be what an earlier review stated that the reimbursement amount is not as great as I would like it to be.