I have used petplan for few years for my and they lied to me when I bought the insurance. The customer service told me the rate would not increase due to aging of my dog. But I just found out it wasn't true. The increase rate while your pet age. They have the credit card information so they can renew my insurance annually. However, they didn't notify me in any form (email or phone) before they charge my credit card. What a great service!! ><
I gave them a 3 only becasue I filed a claim before and they did pay me in a month. I guess they still do what they suppose to do.
Anyways, I would not recommend Petplan to any pet owners.