My 4 month old puppy had a medical issue that fell into a gray area in my policy. The Healthy Paws staff took the extra time to review and understand all the details and circumstances of my claim and did additional reviews. There were several phone calls during this process to keep me up to date so I never felt like I was just a number. I was very pleased with the final decision. After we settled the claim the check arrived within days and I received several emails checking on my dogs well being. I appreciate the extra effort made by all the Healthy Paws staff. This a company that really cares.