I shopped on-line and found the pet plan insurance. Our vet did not provide any recommendations so it was simply a leap of faith. The price tag for the "premium" plan wasn't much more, so I went for it. We submitted the claim and got paid a few weeks after. We currently have a second claim pending. It took a few tries to get all the paperwork in order, but eventually the check came through. Pet plan gets a great endorsement from me and have already sent another customer their way.