VPI has been a great value to me and my Shetland Sheepdog for the past 5 years. They're so easy to deal with, whether you have questions or just want to file a claim. Over the past 5 years, VPI has continued to be customer-focused, making little "upgrades" and improvements to make the claims process even easier. Turnaround time for claims is fair - there's room for improvement. I plan on utilizing VPI for my future puppy as well!