I have been very impressed with the quality, promptness and follow through of the customer service representatives. I admit I was skeptical when I signed up for the insurance, and I was reluctant to submit a claim because I assumed it would be a hassle. I am happy to report that so far our experience has far exceeded my expectations. EVery claim was handled promptly and I received checks and feedback on my claims shortly after filing them. The customer service reps dealt with me via email, which was very convenient for me, and responded right away to questions and claims.