I didn't even know there was such thing as pet insurance until i got my puppy. I was thought to myself "how does this work" & "is this even worth having"? After much research and weighing out the pros & cons about the different companies, I decided Pets Best insurance was the best choice. I was even more convinced after submitting my first claim that I made the BEST decision. The claim process was super easy and fast & The customer service department was FANTASTIC and extremely helpful. I was happy they paid my claim and that I'm getting money back! It pretty much paid for itself. Did I mention this company covers Wellness? Other companies don't. I love this company! Would totally recommend it!