I hear some complaints about VPI from various people. Yes, there are other pet insurance companies out there, but I for one will never switch. I have had VPI since 2006 and I have yet to have an experience where they aren't amazingly helpful. If I have a question, their customer service department answers right away. They're VERY interactive with their policy holders through Facebook as well. They pay their claims so quick and without hassle. I LOVE VPI and I recommend them to anyone I meet who is a pet owner. They seriously provide peace of mind every single time I enter the vet with my kitties.