I got Pet's Best when I dropped VPI for my older dog. I wanted Pet Plan actually, but they would not accept him at his age. I liked Pet's Best because they covered alternative care, such as chiropractic and acupuncture and some other things. Then they got a new underwriter and changed this dramatically. Now they will only cover a small amount of that type of care per year. Very upsetting to me. That said they are very nice, have great customer service, fast claim payments and have only denied one claim which was misworded by the doctor and it was such a hassle to fix it that I let it go. Overall I'd recommend it but there are probably better insurances out there now, that did not exist when I got Pets Best.