We are new dog owners and wanted to make sure that our puppy was covered with the best insurance, at the best price.
Embrace met our requirments, and I can say it's level of service has far exceeded our expectations.
We have now made 2 claims for wellness visits, and I am more than impressed with the speed and efficiency of the reimbursement process. Our first claim of $85 was returned to us in 12 days (including mail time) on a paper check. I called Embrace and got set up for direct deposit for the future.
Our next claim was for $285 for our puppy to be spayed, and microchipped. The procedure was on the 4th of January. I emailed in the claim on the 5th, and was notified on the 6th that it had been received, and being processed. On the 10th I got notice that it had been approved for payment. And today (the 13th) it had posted on my bank statement as an electronic deposit!
I have no complaints on the service, or the turn around time on claims. Every time I have called the people answering the phones have been pleasant, and very helpful.
This is the way customer service should be. Keep it up Embrace! I would only ask that Schnoodles be added to the 'breed' section of the pulldown menu. :)