Very very dissatisfied with this company!!!

Out of 10

I would not recommend this company to anyone! They take your money and do not explain their policies fully. I lost my pup and cremated her and then they told me it was not covered by her policy. They said I needed to upgrade, after the fact.

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Posted: 12/01/2020

Ronnie, we are very sorry to hear about the loss of your pup. We understand what a terrible time it is when a dog passes and never wish to add to it with confusion about your pet insurance coverage. Our customer care team lead can be reached by calling 866-725-2747 and requesting to speak with Kaylagh. She would be happy to discuss your concerns over your pet insurance policy.