We have been with VPI for the last 15 years. Every dog we have has been protected under the plan. Whenever we get an addition to our family I am on the phone with them as we are driving home to register our new pup. I have never had any problem with the claim process and I am happy with the amount of reimbursements I have received over the years and trust me there have been many. Any time I have had to call they have been very helpful and compassionate. I would highly recommend them.