I have had Petplan insurance for around 5 years now for my first pup, and now for last several years with my 2nd pup. Petplan has always provided great customer service - clear directions, very friendly representatives, and quick, dependable follow-up when necessary. In this particular case, I spoke with Mike to get clarification of a claim status, and he was very easy to speak with, and helped me understand what I needed to fulfill the claim.
I have found insurance companies for humans and their representatives very difficult to deal with as it tends to feel like a debate; that they don't truly want to help me. With Petplan that is not the case... I have always felt that they have my best interest and my pups health as a top priority.