I filed a claim for my Great Dane, 2 weeks later the claim was processed and a check was sent to my house! Since this is my first dealings with a pet insurance company, i was very skeptical. I thought for sure they would come up with something so that my claim wouldnt be covered ($6,500.00 claim). Not the case at all!! They were prompt with my reimbursement. I feel very thankful that my Dane has recovered and that Pets Best made this stressful time much easier for us.