Better judgement for pre-existing conditions

Out of 10

My feline had a checkup in 7/10 and passed with flying colors. In early November of 2010 I took him to the vet because of an increase in fluid intake. A blood panel and urine culture was done to find out what was going on. Both claims were denied because of pre-existing condition. I was told that because the increase of fluid intake was mentioned in the vet's notes that the claim processors labeled it as kidney failure and denied the claim as pre-existing. I don't know how they could diagnose when my vet was still trying to rule out things that could be wrong. An accurate diagnosis on his part had yet to be made.

Did you find this review helpful?
diagnostic testing
Claim Amount
$100 - $500

Mixed Breed

Age of Pet
Over 8 years

Leave a comment

Enter the characters shown in the image.
Posted: 03/21/2011

Robert, we’re sorry you have some concerns about your plan. I hope I can help by giving you some more detail about our pet insurance.
Like most pet insurance providers, we don’t cover pre-existing conditions to help keep our premiums lower. Pre-existing conditions are injuries or illnesses that occur before coverage begins, or during the 30-day illness waiting period, including conditions that have not yet been clearly diagnosed or are currently being treated with medication. Pre-existing conditions that can be cured may be covered in the future if 180 days pass after cure and last treatment.

If you have more questions, please call us so we can help.