I have had Pets Best for a few years and initially my claim was processed slow, but accurately. This last claim process was extremely slow, inaccurate and the conversation with the customer service person was frustrating. He didn't have all of the documents and basically accused me of not filing the claim correctly which is why the delays. I faxed AND emailed all documents for the claim initially and then again 3 weeks later when they still were unable to find the paperwork. After realizing that everything was indeed there I didn't get an appology or the claim processed any faster. Also signed up for the direct deposit but that too failed and now the payment is being process by snail mail. How convenient.