I have been with Petshealth for over 3 years. I have two Bichons insured. The insurance has been great and the claims have been paid in a very timely manner. I find the insurance (after review of others) to be priced well, what is covered to be in line with others, and the customer service has been #1 for me. Several times I have rec'd calls to see how my "little one" is doing following a claim.