I came home from work on a Friday evening and my Shih Tzu Kaylee was very ill. My parents had kept her that day and said that she had dirrhea and was very lifeless and wouldn't eat or drink anything. So needless to say I took her to the vets. After several test they gave us medicine and food for a very bland diet. When we were told how much the bill was I was not sure about what process I needed to follow to get reimbursed but all I can say is, it was very easy and Petplan reimbursed me very quickly. I have recommended Petplan to a lot of people and I will continue to do so.