I have been using United Pet Care for years for my dogs. The savings are more than worth the cost, and have been every year that we have used it. Customer service could not be better, and the list of vets is pretty sizeable. I would not go without this for my dogs. Even if you only need it for basics, it's well worth it, but you never know when you might need it for something more. LOVE these guys...they make it possible for me to be the best pet mom for my dogs by making vet costs much more manageable.