Every Claim Denied

Out of 10

I adopted a four month old kitten from a local shelter. I took her to the vet prior to my Pets Best policy taking effect. What a mistake!!! Since that initial health exam every claim I have submitted has been denied due to pre-existing conditions. I guess I should have taken her to the vet pre-adoption for a check up and returned her if she did not have a clean bill of health. Maybe I should have had her evaluated in momma's womb. Pets Best at one time was good insurance, however since being taken over by Aetna all they want is to collect your premium and deny legitimate claims.

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Claim Amount
Over $1000

American Shorthair

Age of Pet
Under a year

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Posted: 04/13/2011

Hi Michael, we’re sorry to hear your kitten has been having health problems. Pets Best Insurance plans reimburse 80% of each vet bill, after a deductible, on expenses related to diagnosing and treating unexpected accidents and illnesses.
Like all pet insurance companies, we don’t cover pre-existing conditions. There isn’t enough information here to look at your case specifically, but it sounds like your kitten developed and was diagnosed with stomatitis before she was insured, so treatment related to that illness wouldn’t be covered by any pet insurance plan. We hope your kitten makes a speedy recovery!