My husky had three outdor adventure related injuries Pets Plus Us refused to cover anything. Resulting in me paying over $6,000 in vet bills. I made multiple phone calls and emails with zero response. I have been trying to cancel my insurance with Pets Plus Us for the last 12 months, they are STILL charging me and refuse to answer my emails or return my calls. This company did nothing but contribute to the already present stress of a sick animal.
I have switched both pets to a seperate insurance company six months ago. Four days after I switched to Truepanion I received two individual presents for each pet, both with customized bandanas, numbered collar tags and a welcome card for each animal.