We've been a VPI customer for over two years. We heard about the company from our breeder, checked them out ourselves and made the decision to purchase a policy shortly after bringing our newfoundland puppy (Gus)home. Since then, we've worked with the vets at Bridgeville Animal Hospital (suburban Pittsburgh, PA), and VPI to provide the best possible care for Gus. It works! VPI has honored every legitimate claim that we've submitted; they've paid promptly and are genuinely interested in the well being of our pet. I have recommeded their insurance to friends and family, and will continue to do so. It is refreshing to deal with a company that keeps its promises.