The customer service is great! I have a 11 and 1/2 yr old Australian Shepherd that we rescued three years ago. I needed some clarification on a request for reassessment on a claim and and the customer service was so patient and calm to clarify what was needed. This insurance has helped us out a great deal with all the past and present unexpected and the normal wellness health issues that our best fur-buddy has shad since our adoption of him. It is reassuring that we have this service.