Not a happy camper

9
Out of 10

I recently brought a dog from the UK and applied for insurance for her. I have an existing policy with VPI on another dog. And although they seem to take forever to settle a claim, I've not had too many difficulties with them. That was before I tried to get my second dog insured. She turns out to have an ectopic ureter and I can (sort of) understand why they wouldn't cover that. However they are now insisting I do the detective work to find all of her medical records from the UK. I'm not about to try and track down whatever vet saw her before I owned her. So I hope there is a more reasonable insurance company out there.

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