I have been with VPI for several years. The first time I used the service, I was so impressed with how fast and efficient they were. I was also impressed with my reimbursement for claims. What's really adorable about their service is once you receive your reimbursement check, they also send a claim form to you, with the pets name on it, as well as other general information and all you have do to is fill in what procedures took place and have the vet sign it. It really is hassle free. They also send birthday cards to your pet. The bottom line is they really do care, and that means a lot. I wished my own medical insurance was quite as fast, efficient and AFFORDABLE! Thank you for the great service you provide. I have recommended you to anyone I know with a pet.