It was Cloudys first Wellness Exam and they handled the claim in 3 business days and I had my money back in 5 business days. Embrace is a company full of the best professionals I have ever seen. They care about your pet as if it were their own. This is the best most outstanding compay I have ever dealt with. Embrace is the best insurance provided in the United States by far! I like them so much I sent them pictures of Cloudy! They Care that much!