Efficient Service

Out of 10

While I was a tad disconcerted that my monthly fees were increased even before my dog was 1 year old, I am very impressed with the efficiency of the reimbursement payments. I would advise that pet owners have their veterinarian fax the claim forms, for this speeds up the process. And while it does take time to receive the payment through the mail, vetinsurance emails me as soon as they have processed my claim form, as well as lets me know how much I will be receiving, which is great. In other words, I have an exact number and a general idea of when the cheque will be arriving.

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