Quick, personal,and professional service

Out of 10

Yeah to Embrace! I was surprised how quickly and efficiently my claim was handled. Being that I work in the health care industry (with people, not pets) myself and deal daily with the run-around that most often occurs before settling claims, I was expecting to have to fight for my reimbursement when my dog needed vet care. Embrace was so professional to work with; an agent was available to speak with upon one call, the claim form was easy to fill out, I received immediate feedback regarding the status of my claim, and reimbursement was in the mail within 2 weeks. I know some major Insurance companies that could learn a thing or two about customer service from Embrace. Keep up the good work!

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