I had the pleasure of speaking with Loretta today. She works for Hartville Pet Insurance and is very good at what she does. She appears to really enjoy working for Hartville and speaks honestly and enthusiastically about the company's pet insurance program through her own experience with her dog and cat. She was a tremendous help and really gave the situation the attention it merited. I would highly recommend calling Hartville and asking to speak with Loretta; you will not be disappointed.