Terrible customer service

Out of 10

I’ve submit one claim for a simple ear infection and the process has been very difficult - the explanation of benefits only reflects half the amount I submitted and I have re-submit and sent follow up emails, with no resolution. The length of time to get a response is considerable, and to date, my questions have been disregarded and remain unanswered. I’ve cancelled my policy after one claim submission because of the total lack of customer service.

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Claim Amount

Golden Retriever

Age of Pet
1 - 8

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