I am a longtime Trupanion Policy holder.
I am very disappointed with the customer service. The rates have gone up extremely every year, and Trupanion makes changes to the policies without proper notification. And the customer serious is poor.
If there is an issue, the customer comes last.
Trupanion is another greedy, profit motivated corporation that puts its policy holders last.
Save your own money monthly, instead being held hostage by companies like Trupanion who will rip you off overtime.